1win Registration, Login and Verification Process

Registering through the 1win mobile app follows the same process as the website, but everything is optimised for your phone screen. Once the app is downloaded and installed, follow these steps to create your account.

1. Open the 1win app and tap the registration button on the home screen.
2. Choose your preferred registration method: one-click, phone number, email address, or social media account.
3. Fill in your details, select ZAR as your currency, and enter a promo code if applicable.
4. Confirm your account by verifying your contact details, then tap log in to start playing.

Before you create a 1win account, there are a few requirements you need to meet. These rules are in place to ensure the platform remains secure and compliant for all users in South Africa.

• You must be at least 18 years of age to register and participate in any real-money gambling activity on the platform;
• Each person is permitted to hold only one account; duplicate accounts will be closed;
• You must provide accurate personal information during the registration and verification process;
• Valid identity documents are required to complete account verification and process withdrawals;
• You are responsible for ensuring that online gambling is permitted in your area before creating an account.

Account verification is a required step that protects your funds and confirms your identity on the platform. Completing the 1win verification process allows you to request withdrawals without restrictions. For players in South Africa, submitting accurate documents helps avoid delays when accessing your winnings.

1. Log in to your account and navigate to the verification section in your profile settings.
2. Select your document type: a South African ID card, passport, or driver’s licence.
3. Upload a clear photo or scan of the front and back of your chosen identity document.
4. Submit proof of address, such as a recent utility bill or bank statement dated within the last three months.
5. Wait for the review to be completed; you will receive a confirmation notification once your account verification is approved.

After completing your registration, a multi-part welcome package becomes available to you across both casino and sports betting. The bonus is structured to reward your first four deposits and keep you active on the platform through ongoing promotions. Below is a breakdown of what you can receive.

Bonus funds are subject to wagering requirements. Ensure you read the full terms and conditions on the platform before activating any offer.

Claiming your welcome bonus requires only a few steps after your registration is complete. Follow the process below to activate your offer.

1. Complete your account registration and log in to the platform;
2. Navigate to the bonuses section and confirm that the welcome offer is selected for your account;
3. Make a qualifying deposit in ZAR that meets the minimum deposit requirement;
4. The bonus funds and free spins are credited to your account automatically once the deposit is confirmed.

Most registration problems have straightforward solutions. Below are common issues users encounter and the recommended steps to resolve them.

If you cannot access your account due to a forgotten password, the recovery process is quick. You can regain access using your registered phone number or email address in a few steps.

1. Go to the login page and click the “Forgot Password” link below the sign in form.
2. Select your recovery method: by phone number or by email address.
3. Enter the phone number or email address associated with your account.
4. Enter the verification code sent to your phone or email inbox.
5. Set a new password, confirm it, and use your new credentials to log in.

Account deletion is available if you decide to stop using the platform, including for responsible gambling reasons. The process requires you to contact support directly, as accounts cannot be self-deleted through the settings menu.

1. Log in to your account and ensure your balance is at zero by withdrawing any remaining funds.
2. Contact the 1win customer support team via live chat or email and request account deletion.
3. Provide the details required to verify your identity, including your registered email address or phone number.
4. Confirm the deletion request when prompted, and retain any confirmation reference number sent to you.